When teams first use Accessibility Insights, they sometimes see failures that aren't immediately clear whether they're false positives or legitimate accessibility issues. In most cases, investigation has revealed that Accessibility Insights has identified a legitimate accessibility issue. In the few cases where an actual false positive has been discovered, the Accessibility Insights team has quickly fixed it and deployed an update.
We have two approaches to reported false positives:
1. Investigate and fix
For verified false positives, we will try to provide a fix as quickly as possible.
2. Clarify and build consensus
Sometimes it isn't immediately clear whether a failure is a false positive or a legitimate accessibility issue. In this case, Accesibility Insights has historically raised the issue to internal stakeholders to build consensus.
Building Accessibility Insights is an ongoing learning process for everyone involved. The Accessibility Insights team is committed not only to improving our tools, but also to collaborating with the people who use them, consulting with accessibility experts across the community, and documenting key decisions.
To ask questions or to file issues: